ZAHRA AL AMANAH JEWELLERS

Terms and Conditions

Gold Bullion Shipping Policy

ZAHRA AL AMANAH JEWELLERS LLC, world’s leading gold bullion dealers in dubai, aims to satisfy our customers by letting them purchase our goods through online shopping. This will help them save time and effort going to the store. We will bring the goods of your choice to your doorsteps.

Gold Bullion Shipping Charges

  • ZAHRA AL AMANAH JEWELLERS LLC offers 30AED shipping charges all over the United Arab Emirates. (Additional 30AED in selected remote areas in Al Ain and Abu Dhabi)
  • For international orders, there is no fixed charge, and it varies depending upon the country and destination. Prior to shipment, we will confirm the shipment charges, and the charges will be added to the final invoice/billing that will be sent to the customer.

Custom Duties and Import Taxes (Applicable for International Shipping – Gold Bullion)

  • Customer Is Responsible For Payment Of Additional Charges Such As Custom Duties, Tariff And Taxes Of Their Country Prior Taking The Delivered Items.
  •  Therefore, We Are Advising The Customers To Check Their Country Import Rules/Policy In Terms Of The Taxes, Custom Duties, And Tariffs (If Applicable) Prior to Placing An Order.
  •  Bafleh Jewellery Is Not Responsible For Any Duties, Tariffs, Or Taxes Levied By Authorities In Their Country.

Delivery Location

  • The Order/S Can Only Be Delivered Either On Residential Or Commercial Address Only. It Is Strictly Prohibited To Deliver The Order In Public Places Such As Mall, Restaurant, Park, Hotel, Etc.
  • The Customers Will Be Notified In Advance About The Delivery Date Since It Is A Precious Item, We Request The Customers To Make Sure Their Availability In Receiving The Delivery Of The Items.

Gold Bullion Delivery to Authorized Person

  • Customer are requested to provide the complete details of Recipient’s name (same as the identification card issued by the government) with a complete address and postal code, nearby landmarks, and an updated contact number to avoid any problems upon delivery.
  • At the time of receiving the delivery, the customer/recipient shall provide an original government-issued identity card/proof, and the details of the same will be noted down by the courier agent. We expect the cooperation of the receiver on this process to make sure that the delivery is secured upon receipt.

Terms & Conditions – Gold Bullion Bar UAE

Reason for Exchange (Gold Bullion)

  • To avoid rejection of exchange of Jewellery items, please take note of the following valid reason for exchange requests:
  • Jewellery item is damaged when received (with crack, discoloration, missing piece/s, dent, and scratch).
  • Returns may be rejected when the request is non-compliant with the policy. Please take note that the following are invalid reasons for return.
  • The customer suddenly decides that they don’t want/need the jewelry item received (impulsive).
  • Product is already used by the customer.

Exchange Process of Gold Bullion (For Online Purchase)

To submit a Return Request for Gold Bullion, please send via Email or Whatsapp the proof of purchase/invoice, the reason for exchange, and attached jewelry picture.

  1. Once we receive your request, you will be given a pre-approval or rejection notice provided with sufficient proof as per the policy.
  2. Once pre-approved, the item for exchange shall be shipped back to ZAHRA AL AMANAH JEWELLERS LLC Head Office for verification. Please note that the shipping fee for exchanging items and delivering it back shall be borne by the customer.
  3. Once the item has been verified at ZAHRA AL AMANAH JEWELLERS LLC Head Office, the credit will automatically be applied in these 2 options that the customer preferred: 1) Bafleh account on our website, 2) directly to Customer’s credit card; and afterward shall proceed with the selection of your new item.
  4. The same process will be applied to shipping the exchanged item.

 

Gold Bullion Exchange & Refund Policy

Gold Jewellery

EXCHANGE WITHIN 7 DAYS OF PURCHASE:

  • Items can be exchanged with any gold or diamond jewelry within a span of one week.
  • Jewellery items must be unused, not damaged, and still in original packaging as received with box and bag.
  • No deduction on making a charge or board gold price.
  • Must provide complete original invoice or proof of purchase.
  • Items with special offers/promotions are not applicable for exchange.
  • Cash refund will be done after deducting making charge and AED 5 from the prevailing market gold price
  • Shipping fees at the time of exchange shall be borne by the customer.

EXCHANGE AFTER 7 DAYS:

  • Items can be exchanged with any gold or diamond jewelry within a span of one week.
  • Jewelry items must be unused, not damaged, and still in original packaging as received with box and bag.
  • Making charges and stone weight, if any, will be deducted
  • Must provide complete original invoice or proof of purchase.
  • Items with special offers/promotions are not applicable for exchange.
  • Cash refund will be done after deducting making charge and AED 10 from the prevailing market gold price
  • The shipping fee at the time of exchange shall be borne by the customer

Diamond Jewelry

EXCHANGE WITHIN 15 DAYS OF PURCHASE:

  • Items can be exchanged with any diamond jewelry within a span of two weeks.
  • Jewelry items must be unused, not damaged, and still in original packaging as received with box and bag.
  • Must provide complete original invoice or proof of purchase.
  • Items with special offers/promotions are not applicable for exchange.
  • Shipping fees at the time of exchange shall be borne by the customer

 EXCHANGE AFTER 15 DAYS:

  • Items can be exchanged with any diamond jewelry within a span of two weeks.
  • A minimum of 15% up gradation in a new purchase is required against the exchange.
  • 15%of deduction from invoice value for any cash refund
  • Must provide complete original invoice or proof of purchase.
  • Jewelry items must be unused, not damaged, and still in original packaging as received with box and bag.
  • Items with special offers/promotions are not applicable for exchange.
  • Shipping fee for the time of exchange shall be borne by the customer

 

CUSTOMISED & SPECIAL ORDER JEWELLERY (ALL CATEGORIES INCLUDING: (Gold Bullion)

  • Any jewelry which is designed, manufactured, sized, or modified as per customer request is considered customized jewelry.
  • The jewelry under this category cannot be exchanged at any given time.
  • In case of damaged goods or errors in customization, the customer is requested to ship the items to Bafleh Jewellery within a Maximum of 48 hours (2 days) upon receipt of the order (processing days as per the courier will be valid, just provide the air waybill/Proof of Shipment from the courier).
  • In case of an error, the customer service team will get in touch with you to rectify the mistake, and goods will be replaced with a fresh pieces.
  • Bafleh Jewellery will be bearing the fees in case of erroneous shipments.
  • For cash refund, only the value of content will be offered

 

Gold Bullion Buyback Policy

Our buyback policy is applicable only if you wish to return the jewelry, solitaire diamond, or gold coin for money back in the future after 15 days of purchase. Buyback can be done by returning the product to the registered address of ZAHRA AL AMANAH JEWELLERS LLC or by visiting & returning the product to any of our stores.

Gold Jewellery :

Gold Jewellery purchase from an online store is eligible for cash buyback policy either online or at any of our stores in GCC countries, USA, Singapore, Malaysia, and India. Standard deductions in the respective region will be applicable.

Gold Bullion, Diamond and Precious Gem Stone Jewellery :

In case of cash buyback policy for diamond and Gemstone jewelry the valuation of returning stock would be either

  1. 70% of the total invoice value or
  2. 96% of the prevailing gold value + 70% of the prevailing diamond price, whichever (a or b) is higher.

The Cash Buyback policy for Gold Bullion will be subject to a Quality Check (QC) by our QC department or by a certified laboratory as required. A maximum of 4 days will be required for the QC process. Malabar Gold and Diamonds reserves the right to calculate the buyback amount of the product depending on the final evaluation by our quality check team.